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Support

Everyone needs a little help sometimes.

Support form

Getting started

  1. How do I sign up?
  2. How does the 60-day free trial work?
  3. What's the difference between a free and a paid account?
  4. Can I switch plans?
  5. What about hosting?
  6. How long and how binding is the contract?
  7. Is there a discount for a yearly commitment?
  8. Do you offer email accounts?
  9. How much storage space do I get?
  10. Is there any software to download to use Museums Sites?
  11. Can I download Museums Sites and install it on my own server?
  12. Can I change my URL once I've registered?
  13. How do I login into the admin of my website?
  14. How do I reset my password?
  15. What can I do if I have trouble logging in?
  16. How do I logout from the admin of my website?
  17. What if I want to use Museums Sites only as a collection management system?
  18. I already have a Collection Management System can I still use Museums Sites?
  19. Do you host email? How do I get email accounts for my domain?

Documentation

  • Quick start guide (2 MB)
  • Reference guide (2.5 MB)
  • Import spreadsheet for collection objects (30.5 KB)

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Categories

  • Top 8 questions (8)
  • Getting started (19)
  • Customise my site (9)
  • Users and teams (5)
  • Manage the website (27)
  • Collection management (13)
  • Collection online (4)
  • Events and exhibitions (7)
  • Media (Images, Files, Multimedia) (17)
  • Domain names (5)
  • Prepare for launch (3)
  • Hosting and Security (6)
  • Technology & accessibility (5)
  • Support (8)
  • Billing and payments (8)
  • About Museums Sites (11)
Get started now!

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Sign up for a free 60 day trial. You will get your own website, content and collection management, which you can customise and test. No credit card or payment required.

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Museums Sites™

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