How do I take a screen shot?

Often when requesting help from Support here at Museums Sites we may ask that you take a 'picture' of how your screen appears to you. This helps us to better assist and see any issue you're currently having exactly as you're seeing it on your screen.

You can accomplish this with software already on your computer or you can download software to do this.

If you're using Windows:

  1. While viewing the site, press the Print Screen key, usually located in the upper right of your keyboard.
  2. Open Microsoft Paint by going to Start > Programs> Accessories.
  3. Select 'Edit' from the top menu and click Paste (or Ctrl + P on your keyboard)
  4. Now that your screenshot appears in the Paint program, choose File from the top menu and click Save as. From the drop-down at the top of the 'Save as' menu, choose to save the file on your Desktop.
  5. Name your file (for example, screenshot.jpg) and choose JPEG as the format from the 'Save as type' drop-down list, then click Save.

Please note if you are using Windows Vista or Windows 7 you can use the built-in Snipping Tool (Located in: Start> Accessories> Snipping Tool)

If you're using Mac OSX:

  1. Open the 'Grab' application, usually found in Applications > Utilities
  2. Select Capture > Window
  3. Click on the window you want to take a screenshot of.
  4. Save the screenshot as 'screenshot.jpg.'
  5. If you're using a Mac 9.x or below, then hit 'Command+shift+3' while viewing the site you're experiencing difficulty with. This will create a file on your desktop (usually called 'picture1.png').

Now, you're ready to attach that image to your email when you send in your reply to Museums Sites.  Just click the attachments or attach option in your email interface and select the screenshot file you have taken to attach it to your email reply.

Note: you must use the attachment or attach option in your email interface. Dragging and dropping the image directly into the email content area will not attach it in a way that allows us to access that attachment.

Also we recommend the following programs to help you accomplish this: